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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8658
Experience:  Using & Working with GPS systems for 10+ years
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I cannot get my Garmin 910xt to show heart rate, forerunner

Customer Question

I cannot get my Garmin 910xt to show heart rate
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: forerunner 910xt
JA: What happened right before this popped up?
Customer: It is new and I am just trying to get it to read my heart rate
JA: What troubleshooting have you tried?
Customer: The other settings and asking it to search. I have replaced the battery in the heart monitor and tested it and the battery is good.
JA: Anything else you want the gps expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: GPS
Expert:  Greg A. replied 7 months ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Was the heart rate monitor IN USE (being worn) at the time you tried to pair the monitor to the device? If not, that is a KEY FACTOR in pairing the monitor.

I also have a link to a "troubleshooting" article for this type of issue. Please click the link below to see that article.

Click Here for Article --> https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B7d0dc6c0-4ffc-11dc-4ec8-000000000000%7D

I hope this helps. Please let me know what you find or if you have any more questions.

Thanks, ***** *****

(im)

Expert:  Greg A. replied 7 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)