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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8124
Experience:  Using & Working with GPS systems for 10+ years
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I have a garmin nuvi 2589. It is about 6 months old. It will

Customer Question

I have a garmin nuvi 2589. It is about 6 months old. It will not turn on. I used it yesterday and everything was fine. Today, it will not turn on. The charger's LED light is on when plugged into the car, so not sure what is going on.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: IT is 6 months old. Where would I find the exact model number? It is a NUVI 2589
JA: What happened right before this popped up?
Customer: what do you mean?
JA: What confuses you?
Customer: Well, why is my GPS not turning on? It is completely a black screen.
JA: What troubleshooting have you tried?
Customer: I have tried plugging it in to a different vehicle and I have tried holding down the on/off switch. Neither thing has mad a difference.
JA: Anything else you want the gps expert to know before I connect you?
Customer: No, I just need to get this working.
Submitted: 1 month ago.
Category: GPS
Expert:  Greg A. replied 1 month ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Can you push and HOLD the power key on the device - for up to a FULL minute - and see if the screen comes on?

Please do this FIRST with WITHOUT any power being applied.

Thanks

Expert:  Greg A. replied 30 days ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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