Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) WHERE was this device purchased from?
2) I see you just got it today, but was the device purchased as NEW - or perhaps "refurbished"?
3) How long have you had the device connected to power, and what power source was connected?
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me).
Feel free to DECLINE any such offers, and continue in this text/chat form.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)