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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8109
Experience:  Using & Working with GPS systems for 10+ years
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I am having trouble with Garmin Express, can,t get it to

Customer Question

I am having trouble with Garmin Express, can,t get it to recognize my nuvi 2555LM
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: s/n 2EW424443. 4 YEARS OLD
JA: What happened right before this popped up?
Customer: NOTHING
JA: What troubleshooting have you tried?
Customer: Different cords. The problem is I am running Windows 10 with Evido
JA: Anything else you want the gps expert to know before I connect you?
Customer: Thats it
Submitted: 1 month ago.
Category: GPS
Expert:  Greg A. replied 1 month ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) WHEN was the device last used SUCCESSFULLY?

2) What is displayed ON THE DEVICE SCREEN when connected to the computer?

3) Has the device EVER been connected to this computer SUCCESSFULLY - in the past?

Thanks

(im)

Expert:  Greg A. replied 1 month ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)