How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2315
Experience:  Using & Working with GPS systems for 10+ years
5229702
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I updated my Garmin before going on vacatiom last week. When

Customer Question

I updated my Garmin before going on vacatiom last week. When I tried to put an address in it , it comes up "No Data Available". I cannot enter an address.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi 265W about 5 years old
JA: What happened right before this popped up?
Customer: Mothing other than I installed updates
JA: What troubleshooting have you tried?
Customer: I reinstalled it again.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: GPS
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What update did you do on your Garmin before vacation, please?

And, how did you apply the update?

Customer: replied 1 month ago.
It was an update from Garmin Express that I am allowed to do twice a year. It was appllied from the Garmin update over the internet
Expert:  Russell H. replied 1 month ago.

OK.

When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express.

Go to

http://software.garmin.com/en-GB/express.html

and (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.

Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device.

Let me know how that goes. (Perhaps you have already done this? if so let me know.)

Customer: replied 1 month ago.
I have already done this.
Customer: replied 1 month ago.
I am not satisfied with this ....Credit my credit card account.