Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
When you say you redid the settigs several times.. Can you verify if this master reset is what you did ( as seen in this short video )
If that is exactly what you did....
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
By the time you responded two hours later I was off work. Its not been until now Ive had a chance to sign in and catch up on my messages.
I do hope that your knowledgeable friends are able to help you, if they arent able to help you there are still several other steps you and i can walk through.
With that being said, the link below will help you process a refund