How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 36119
Experience:  Avid repairer and trouble shooter of GPS devices and systems
32989067
Type Your GPS Question Here...
Richard is online now
A new question is answered every 9 seconds

I would like to setup or change my password. The email set

Customer Question

I would like to setup or change my password. The email set to me was not in English and I couldn't read it. How can I get my change in englist
JA: What's the make/model of your GPS unit? How old is it?
Customer: BO6422K04422 Release date 1/2016
JA: What happened right before this popped up?
Customer: I was trying to logon into TOMTOM to get my updates
JA: What troubleshooting have you tried?
Customer: I tried to change my password ***** sent me a new password and they sent me these instructions. Chère/Cher [TITRE] [NOM],Vous nous avez demandé de vous rappeler votre mot de passe MonTomTom.Veuillez cliquer sur le lien suivant pour continuer et entrer votre nouveau mot de passe MonTomTom.https://www.tomtom.com/account/reset-password.html?frm_email=*****@******.***&frm_check=ff7130de439d22c5519b3b21750bf2241477590598Cordialement,l'équipe TomTom.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: My tomtom was setup as US I don't don't know what changed
Submitted: 8 months ago.
Category: GPS
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you use my link below please to reset your password

https://www.tomtom.com/en_gb/account/forgot-password.html

Once done, use this new password ***** sign in

Let me know please how you go.