Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Make (brand) & Model Number of the device you are working with?
2) The AGE of the device?
3) WHEN this issue first began (or was noticed)?
Please use the REPLY box below.
NOTE: if you see ANY other "offers", such as requesting a phone call, please understand those are sent by this site - and not me.
Hi again and thanks for that information.
When you say the device has "stopped", does that mean
a) the screen is "frozen",
b) it won't power ON, or
c) something else?
Also, when was the device last used SUCCESSFULLY?
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)