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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2430
Experience:  Using & Working with GPS systems for 10+ years
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My Tomtom 1515 will not turn on. It is a replacement for a

Customer Question

My Tomtom 1515 will not turn on. It is a replacement for a 1535 that I purchased in April.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is not a TV it is a gps TOMtom 1515
JA: What happened right before this popped up?
Customer: It kept showing me I was on the wrong road and the speed of my vehicle kept showing that I was going a lot faster than I was, etc.
JA: What troubleshooting have you tried?
Customer: I cannot do anything because when I plug it in on the Tomtom app on the computer it tells me that it is not connected.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I even tried the direct plug in that came with the gps on the 12 volt plug in my car, and it still won't turn on.
Submitted: 7 months ago.
Category: GPS
Expert:  Russell H. replied 7 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I need to ask about a few points first:
Are you using the same power adapter that you used previously with the 1535 that was replaced, perhaps?

Or, how are you charging and powering the 1515, please?