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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8097
Experience:  Using & Working with GPS systems for 10+ years
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I have a Garmin golf watch for just over a year. It is #

Customer Question

I have a Garmin golf watch for just over a year. It is # 30Y1348912.
I tried to use it yesterday in a golf tournament and it NEVER found a satellite signal. Was in an open area and it tried for three hours! What is going on??
Submitted: 1 month ago.
Category: GPS
Expert:  MasterFixIt replied 1 month ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Some these have an issue that develops after some time. It is a problem with the GPS receiver in the Garmin watch.

You can try removing the battery for 30 full minutes and see if that cures the issue, sometimes they just hang up in the midst of the program.

Please try that and let me knwo if that solves your problem usually it wll;-)

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great Saturday!

Sincerely

Tech Michael

Customer: replied 1 month ago.
How do you take the battery out?
Expert:  MasterFixIt replied 1 month ago.

Hi please watch this video.

https://www.youtube.com/watch?v=SkfujctopKQ

Also, please rate kindly at this time so I can remain with you until we are sure this is all you need, or if you need further help.

Thank you sincerely

Tech Michael

Expert:  MasterFixIt replied 1 month ago.

You will need to pick up this tool, many hardware stores carry this one ;-)

Expert:  MasterFixIt replied 1 month ago.

If you cant locate one, you can purchase one online, also it comes with the replacement battery if you need one and that is also possible

Expert:  MasterFixIt replied 1 month ago.

I do this with tiny screwdriver it works almost as well

Customer: replied 1 month ago.
This NOT the device I am talking about.
Expert:  MasterFixIt replied 1 month ago.

Hi, sorry what model Garmin watch do you have?

You sent a # but that one corresponds to a different one then.

I need the model and you can also send me a pic of it on here if you know how to do that.

Customer: replied 1 month ago.
Expert:  Greg A. replied 1 month ago.

Hello & Welcome,

Different expert here.

Sorry I didn't see your question earlier.

It looks like the serial number you sent for this watch may have a missing or extra character in it, so I can't identify what model it is.

Most Garmin Golf watches are "Approach Sx" - where x is a number between 1 & 6.

So if you can double-check that serial number or find what model it is, that would help identify the watch.

Also, when you put the watch into Golf mode (start a round), did you SEE the watch actually stuck on SEARCHING for the satellites, or something else - like it saying "no courses nearby"?

Thanks, ***** *****

(im)