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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8422
Experience:  Using & Working with GPS systems for 10+ years
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We were in hurricane is South Carolina last week. After the

Customer Question

We were in hurricane Matthew is South Carolina last week. After the hurricane, we no longer can get map data. Could you help me to know what to do?
JA: What's the make/model of your GPS unit? How old is it?
Customer: Nuvi 50 LM , less than 2 yrs. old.
JA: What happened right before this popped up?
Customer: The hurricane blew through, but we were not using GPS at time.
JA: What troubleshooting have you tried?
Customer: Don't know any troubleshooting.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Not that I know of. Thanks
Submitted: 5 months ago.
Category: GPS
Expert:  Greg A. replied 5 months ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) WHERE are you now (what state) and can you see ANY map data, if you go directly to the View Map screen (without entering a destination)?

2) Have ANY updates been done on the device - since it was last used SUCCESSFULLY?

Please use the REPLY box below.

Thanks

Customer: replied 5 months ago.
I am in Texas now,
Don't know how to update.
Customer: replied 5 months ago.
I cannot see any map data.
Expert:  Greg A. replied 5 months ago.

Hi again,

OK - can you power up the unit, and then go directly to the View Map screen - and see if ANY DETAILED streets appear? If needed ZOOM OUT to see if any MAJOR roads appear.

Thanks

Customer: replied 5 months ago.
but it is very wrong! I am at home and it gives me directions across town to get here.
Expert:  Greg A. replied 5 months ago.

Now that you have checked for the roads (detailed and then MAJOR roads), I would like you to look at the Map Info screen - and tell me exactly what you see there.

To get to the Map Info screen, start at the MAIN screen, then

Touch Settings (wrench icon)

Touch Map (icon)

Touch Info (button at the bottom of the screen).

Thanks

Customer: replied 5 months ago.
Now, seems to be correct. Thanks!
Expert:  Greg A. replied 5 months ago.

Do you NOW have the DETAILED maps showing, and can generate GOOD directions around town?

If so GREAT!

Please let me know if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-
(im)