Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) WHERE are you now (what state) and can you see ANY map data, if you go directly to the View Map screen (without entering a destination)?
2) Have ANY updates been done on the device - since it was last used SUCCESSFULLY?
Please use the REPLY box below.
OK - can you power up the unit, and then go directly to the View Map screen - and see if ANY DETAILED streets appear? If needed ZOOM OUT to see if any MAJOR roads appear.
Now that you have checked for the roads (detailed and then MAJOR roads), I would like you to look at the Map Info screen - and tell me exactly what you see there.
To get to the Map Info screen, start at the MAIN screen, then
Touch Settings (wrench icon)
Touch Map (icon)
Touch Info (button at the bottom of the screen).
Do you NOW have the DETAILED maps showing, and can generate GOOD directions around town?
If so GREAT!
Please let me know if you have any more questions.If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-(im)