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Richard, Customer Service
Category: GPS
Satisfied Customers: 30132
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I bought a vivoactive hr device, then tried out a fenix 3

Customer Question

I bought a vivoactive hr device, then tried out a fenix 3 and now back to the vivoactive hr (the fenix 3 was too bulky for golf and swimming - my main exercises)
JA: What's the make/model of your GPS unit? How old is it?
Customer: Got it today at Best Buy. Vovactive HR. I have an account with email an password ***** my iPhone, but want to start over with the new device and eliminate the old data.
JA: What happened right before this popped up?
Customer: I reloaded the app and signed in and synced the then device, but can't seem to find out how to start over with new data.
JA: What troubleshooting have you tried?
Customer: not sure what to try
JA: Anything else you want the GPS expert to know before I connect you?
Customer: that's it
Submitted: 5 days ago.
Category: GPS
Customer: replied 5 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 days ago.
How do I start fresh with a new Garmin connect account with my new device and still use my existing email address?
Expert:  Richard replied 5 days ago.

Hi there and welcome

to do this, first download and install Garmin Express if you do not have it already installed.

You can get it from my link below

Open it and sign in with your account and then click on Tools.

Then Remove Device and remove it

Then uninstall the connect app on your smartphone

Then install it again

Sign in on the connect app and you should not see the device

Then all data is cleared

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you