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Richard, Customer Service
Category: GPS
Satisfied Customers: 30211
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Won't stay on map screen, 1650 18 months, It will be on map

Customer Question

Won't stay on map screen
JA: What's the make/model of your GPS unit? How old is it?
Customer: 1650 18 months
JA: What happened right before this popped up?
Customer: It will be on map then goes back to screen where you can cancel this route then goes to screen that shows guided tours and has back on bottom
JA: What troubleshooting have you tried?
Customer: I've tried holding the on off switch until I hear the drums
JA: Anything else you want the GPS expert to know before I connect you?
Customer: Just did up date 2 weeks ago hoping this would solve my problems
Submitted: 11 days ago.
Category: GPS
Expert:  Richard replied 10 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the unit and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it.

Let me know the results please

Thank you