GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What type of computer do you have the unit connected to (Windows, Mac, etc.)?
2) Does the computer "see" the device - when the USB cable is connected (as a removable storage device)?