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Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 15756
Experience:  Over 16 years experience installing and repairing electronics.
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Huge ride on my 910xt and i can't get it to tranfer to my

Customer Question

huge ride on my 910xt and i can't get it to tranfer to my computer. my activities before and after the ride transferred ok. help!
JA: What's the make/model of your GPS unit? How old is it?
Customer: Garmin 910XT around 3 yrs old
JA: What happened right before this popped up?
Customer: nothing. it was a looong ride - 7 hrs or so.
JA: What troubleshooting have you tried?
Customer: i tried the "transfer all" and that didn't work.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: thats about it!
Submitted: 1 month ago.
Category: GPS
Expert:  Pete replied 1 month ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

First, try deleting the cache files, then try uploading again.

If that doesn't work, try logging on to Garmin Connect, and in the top right corner where it says UPLOAD, click on that - it should then upload ok for you.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
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Customer: replied 1 month ago.
What are the cache files?
Expert:  Pete replied 1 month ago.

The cache files are the local files/cache/history of activities on your computer's web browser - clear it out and let me know if that helps with the upload.

Customer: replied 1 month ago.
I did that. I purposefully avoided the data from the ride, but now that has gone too! I can't see the data to upload now!
Expert:  Pete replied 1 month ago.

Do you have access to a different computer that you can try using, to rule out any compatibility or performance issues?

Customer: replied 1 month ago.
i have several computers and none can see the data because i can't see it on my garmin. i followed your direction but now the data is lost. not happy.
Expert:  Pete replied 1 month ago.

Which direction are you referring to?

I did not give any direction to remove the data, only to clear the cache files on your computer!

Customer: replied 1 month ago.
As I wrote "I purposefully avoided the data from the ride, but now that has gone too". I didn't say I deleted it, nor that you instructed so.
Expert:  Pete replied 1 month ago.

Ok, so you mean the data file for the ride no longer exists on the device?

Customer: replied 1 month ago.
it was there, i saw the info, but is now gone. which is weird. i carefully deleted other activities. but now i can't see it on the garmin.
Expert:  Pete replied 1 month ago.

Can you see the ride file if you connect the Garmin device to a computer?

Customer: replied 1 month ago.
No - can't see it.
Expert:  Pete replied 1 month ago.

Occasionally ride files can disappear without warning - when this happens it is sometimes a sign that the software on the watch is corrupt.

You should ensure all your other files are copied off the watch, then do a factory reset on it to ensure files keep their integrity in future.

Customer: replied 1 month ago.
Ok - will give it a shot. Thanks.
Expert:  Pete replied 1 month ago.

Let me know how you get on, and if you need anything else.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------

Customer: replied 1 month ago.
no joy mate. first time this thing has let me down and i needed the info. i think i came second fastest on the day and my coach wants the data!
Expert:  Pete replied 1 month ago.

Ok, then the only other option may be to use a specialist data recovery service, e.g.

http://www.totaldatarecall.com.au/datarecovery

Customer: replied 1 month ago.
thanks mate, but the info is gone.
Expert:  Pete replied 1 month ago.

Info is never really gone, even when deleted - an image will remain which can be recovered in 99.9% of cases.

Did you try any data recovery services?

Customer: replied 1 month ago.
i tried the one you recommended and they said they could not help with the garmin...
Expert:  Pete replied 1 month ago.

You could attempt a recovery yourself using Wondershare recovery software:

https://datarecovery.wondershare.com/flashdrive-recovery/garmin-usb-ant-stick-recovery.html