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Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 15764
Experience:  Over 16 years experience installing and repairing electronics.
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Thanks Pearl _The software in the GPS acts funny. I am going

Customer Question

Thanks Pearl _The software in the GPS acts funny. I am going out of state on a business trip. I tried to preset the maps from airport to hotel, etc. The keys act funny and I think it may be the new patch Microsoft unloaded on my WIN 10.
JA: Just to clarify, what's the brand and model of the GPS?
Customer: I think it is a TomTom One, N14644 XL GPS
JA: What happened right before this popped up?
Customer: Nothing. It worked well on a local trip out of town ND Bck.
JA: What troubleshooting have you tried?
Customer: Power off. Reset.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I have not uploaded HOME. Should I do that first? Just now the computer is connected and the TomTom displays Tom Tom ONE IQ Routes.
Submitted: 1 month ago.
Category: GPS
Expert:  Pete replied 1 month ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

The Windows 10 patch will not affect how your TomTom One operates.

If the buttons are acting funny when pressed then there may be some contamination on the touchscreen.

Try wiping the screen with a soft damp cloth.

Also try cleaning under the bevelled edge around the screen area.

Let me know if that helps?

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