Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
The things that I would try to troubleshoot this issue would be:
1) Cleaning the charge contacts on the device itself AND the charge clip - using a bit of alcohol and a q-tip. At the same time I would make sure the "spring contacts" on the clip actually move when gently pushed.
2) TEST that the USB port that you are connecting to actually is supplying power - by inserting a different device (such as a memory stick) and verifying that device works properly.
3) Use a DIFFERENT power source - such as a USB-Based charger (some cell phone or tablet chargers have this) or different computer
4) RESET the device and try any or all of the above again. I have the reset procedures below.
To Soft Reset the Approach:=======================- Press and hold Light/Power- Wait until screen goes blank (approximately 10 seconds)- Release Light/Power- Press and hold Light/Power- When the device powers on, release Light/Power
The Approach will now restart. If the device is still unresponsive, connect the watch to the computer and then follow the above steps again.=======================
To Master Reset the Approach (S1 & S2):===========================- Power the Approach off (Press and hold LIGHT/POWER button until device powers off)- Press and hold DOWN- Press LIGHT/POWER- Release DOWN and LIGHT/POWER when screen displays Clear user data?- Select Yes
The device should now be reset to default factory settings, and the device should function as expected===========================
All of these things assume that the internal battery is still "good" and can take a charge.
If the battery is worn out, there is a service available to replace the battery. I have a link to that service below (via Amazon).
Approach S1/S2/S3 Battery Replacement Service (Amazon listing)~$50 as of 09.15.16http://amzn.to/1MakFJg
I hope this helps. Please let me know your results or if you have any more questions.
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Thanks, ***** *****--. .-(im)
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.