Hello & Welcome to Just Answer,
I'm Greg & I will do my best to help you with this update.
To help you with this issue, may I ask:
1) What is the STATUS of the device at this point? That is, does it still operated well, including when NOT connected to any power source?
2) The AGE of the device?
3) Do you have a USB cable for connecting the device to your computer?
Please use the REPLY box below.