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Richard, Customer Service
Category: GPS
Satisfied Customers: 30207
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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After I updated my maps the key pad will not work properly,

Customer Question

after I updated my maps the key pad will not work properly
JA: What's the make/model of your GPS unit? How old is it?
Customer: nuvi 2557/lmt
JA: What happened right before this popped up?
Customer: I was just updating my maps
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: GPS
Expert:  Richard replied 21 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the unit and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the garmin and use it.

Let me know the results please

Thank you