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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2314
Experience:  Using & Working with GPS systems for 10+ years
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I want to update my maps, but I feel like I am just going in

Customer Question

I want to update my maps, but I feel like I am just going in circles
JA: What's the make/model of your GPS unit? How old is it?
Customer: tomtom
JA: What happened right before this popped up?
Customer: I keep getting ads for other things I don' t want
JA: What troubleshooting have you tried?
Customer: I have no idea what I'm doing
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: GPS
Expert:  Viet - Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the model of your TomTom GPS device?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Tech replied 2 months ago.

And/or what's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,