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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 31120
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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My Garmin has gone blank. it happened after i left the pool.

Customer Question

my Garmin has gone blank. it happened after i left the pool .
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: ok. Why do I want to minimize you?
JA: What's the make/model of your GPS unit? How old is it?
Customer: It is a vivo3 and I have had it about 2 months.
JA: What happened right before this popped up?
Customer: Nothing. It was working fine until yesterday after I left the pool. I have not used it since yesterday.
JA: What troubleshooting have you tried?
Customer: Nothing other than pressing down on the tab I use to get it to sync.
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: GPS
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the garmin and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you

Customer: replied 2 months ago.
First of all, the Vivo Fit does not have a charger. I held down the button that changes the modes and allows it to sync for 60 seconds and nothing happened.
Expert:  Richard replied 2 months ago.

ok, sorry it did not mention the model here, it may have been lost in the message.

For the Vivo Fit, you do hold the power for 60 seconds then release.

Nothing at all showed on the screen correct?

Customer: replied 2 months ago.
Why does this cost $26 for a response?
Expert:  Richard replied 2 months ago.

This is a paid service desk, I do not see anything with costs you would need to ask customer service on***@******.*** for this

Expert:  Richard replied 2 months ago.

let me know in response to my question please

Customer: replied 2 months ago.
I thought Garmin had a support service.
Expert:  Richard replied 2 months ago.

Can you please contact customer service for all payment questions, I am only an engineer here, I see and have no control over pricing ect

Customer: replied 2 months ago.
thank you
Expert:  Richard replied 2 months ago.

your welcome