Hello & Welcome to Just Answer,
Sorry to hear of any issue with your device.
To help you with this issue, may I ask"
1) What is the FULL name and model of your device?
2) What is the AGE of the device?
3) WHEN did this issue first begin?
Hi again and thanks for that information.
Please try to bare with me as I look that up for you.
By the way, can you guess at what language it is in now?
We experts are "users" of this site - just like you - and have no access to ANY of your private information or account. But YOU should be able to manage your account by clicking the "my account" link on your side of this system.
If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:http://ww2.justanswer.com/help
You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.
Please let me know if you would like to continue to have me address the language issue of your device.