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Ask Dustin Your Own Question

Dustin, Senior Technician
Category: GPS
Satisfied Customers: 12532
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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I paid for GArmin Map updates and can't down load as your

Customer Question

I paid for GArmin Map updates and can't down load as your system sezz sorry it is temp off line. That was 7 days ago.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: nuvi 255W
JA: What happened right before this popped up?
Customer: The link on the email said click here and I got a response that you folks do not work with Chrome. I Clicked on your download link for internet browser and nothing happens.
JA: What troubleshooting have you tried?
Customer: Just a reboot
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No Just my map updates
Submitted: 1 month ago.
Category: GPS
Expert:  Dustin replied 1 month ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 month ago.
hp Pavilion HPE with Windows 7
Expert:  Dustin replied 1 month ago.

Allright.. And exactly when and where does it say the system is offline?

When you access garmin express, or ?

Customer: replied 1 month ago.
when I access Garmin
Expert:  Dustin replied 1 month ago.

Allright,, Its possible your firewall or antivirus is blocking the connection.

So try disabling your antivirus and firewall.. And then try closing and opening garmin express and see if it can access the map update.

If it can or cant, let me know so we can continue working this issue.

Dustin S

Customer: replied 1 month ago.
As a non computer guy I do not know how to disable anything. Why would I disable Anti-virus and firewalls?
Expert:  Dustin replied 1 month ago.

Firewalls are made to block co nnections to your computer..

You cant connect to the garmin server, so disabling the antivirus and firewall temporarily may allow garmin express to contact the garmin server to download and update the maps.

Would you like me to connect and do this for you?

Customer: replied 1 month ago.
No! Thanks for the..... Signing off
Expert:  Dustin replied 1 month ago.

If you tell me what antivirus you are using, I can tell you how to manually disable it and then re-enable it..

If you decide you want to continue, thats the route we should go.

Dustin S