Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
How did you do the map updates please?
And, what map files did you put onto the Garmin Nuvi device?
Have you purchased or obtained any map update files?
Is your Garmin Nuvi new, or used - has it had maps on it before?
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)
Exactly what maps did you buy for the update? from what source, please?
It might be the maps were not right for your device... I hope not.
Turn Off the Garmin Nuvi (and make sure it is disconnected from the computer too.)
Leave it that way for at least 1 hour.
Turn it On again, only after that time or longer, and see what message comes up on it, and what error message it shows, please.
(If it still shows an error message, please tell me what that error message is.)
(I may be offline then, it is fair to warn you - but leave a notice as to what happened, and I *will* get back to the case. Thanks!)
Try going to
and select some map file. The file might have become de-selected.
(Others have reported this problem, and some have suggested that the map file may need to be re-loaded from your backup on the computer... if you have one? but try re-selecting the map file, first... if it is still selectable.)
OK. I hope I helped steer you in the direction of the solution, and I'm glad to hear that the apparent 'breakage' of the Garmin device was no breakage at all.
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