Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Number of the device you are working with? If you do not see the model number, please look for a SERIAL NUMBER and send it back here.
2) WHEN was the device last used SUCCESSFULLY?
3) WHEN this issue first began?
Please use the REPLY box below.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)