How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Customer Service
Category: GPS
Satisfied Customers: 30133
Experience:  Avid repairer and trouble shooter of GPS devices and systems
Type Your GPS Question Here...
Richard is online now
A new question is answered every 9 seconds

I can not get my Garmin to work, novi 50lm, I have been

Customer Question

I can not get my Garmin to work
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: novi 50lm
JA: What happened right before this popped up?
Customer: I have been having trouble setting up where I want to go. I just updated it and thought this might help but no
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I can not get my destination typed in, I guess I don't know how
JA: What troubleshooting have you tried?
Customer: I have been trying to talk to some one and haven't got to yet. help!
JA: Anything else you want the GPS expert to know before I connect you?
Customer: can not type in any address of where I want to go, it does not work
Submitted: 1 month ago.
Category: GPS
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Garmin and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit and use it.

Let me know the results please

Thank you