How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Customer Service
Category: GPS
Satisfied Customers: 30211
Experience:  Avid repairer and trouble shooter of GPS devices and systems
Type Your GPS Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a tomtom xl 4et3 &te i need to updat but i reall dont

Customer Question

Hi i have a tomtom xl 4et3 &te i need to updat but i reall dont know how
JA: What's the make/model of your GPS unit? How old is it?
Customer: i dont know
JA: What happened right before this popped up?
Customer: i tey to connect with my pc and find somthing then when i turned off it says no map
JA: What troubleshooting have you tried?
Customer: i tryed to add some tomtom fils which my friend send it to me
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no nothing als
Submitted: 1 month ago.
Category: GPS
Expert:  Richard replied 1 month ago.

Hi there and welcome

First, do you have TomTom home installed on your computer?

Please let me know

Customer: replied 1 month ago.
no i dont have yet
Customer: replied 1 month ago.
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 month ago.

Ok, can you download and install it from my link below please.

Once installed on your computer then you open it, connect the TomTom to the computer and you perform the updates within this program.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.