Hello. My name is*****'m sorry that you are having this problem. I'll need to ask a few questions in order to provide the best possible help. What is the exact model of your Nuvi? For example 700, 760? Also, do you have the Garmin Express software installed on your computer? If not, pleae click this link to download and install.
Thank you for that information. I believe that the best course of action is to reset the Nuvi to factory settings, and then attempt to update it. Here are the steps to do so.
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites. Once it had done so, please connect it to the computer again and use the Garmin Express to update the device.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
Absolutely. I will wait for your response.
Welcome back. Do you think that were successful in your attempt to reset the device? Did you see the question "Do you really want to erase all user data/" If so, did you select yes?
I am terribly sorry, but everything points to this actually being a hardware issue. How long have you had the Nuvi? Is it possible that it might still be under warranty?
I'm sorry but as an independent contractor, I do not have access to billing. Please contact Customer Service at***@******.*** with all billing questions. Have a great day!