Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) WHEN was the device last used SUCCESSFULLY?
2) The AGE of the device?
3) WHEN this issue first began?
Please use the REPLY box below.
What cable have you been using?
Is it the ORIGINAL vehicle power adapter - or something else?
We experts have NO ACCESS to your account information, but can only respond to and address your original question topic.
But YOU should have a "My Account" link on your side of this system, where YOU can manage all aspects of your account.
You should have a "My Account" link on your side of this system, where YOU can manage all aspects of your account.
There should even be "contact us" links on that account page.
NOTE: This page is ONLY for communicating with the experts - like myself.
Customer service folks do NOT see what is posted here.