Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
The last interaction was with an auto-generated assistant, I will need some specifics to help you.
1) Which model RoadMate do you have here (for example: 9465T-LMB)?
2) Roughly how long have you owned it for (over or under a year please)?
Yes I'm here, your reply came 15 minutes later I was helping another customer. No the P/N and serial are of no help. So you don't know what model you have?
Taking a look now....
You just posted the correct model number and I just said I was looking it up. If you're not wanting to wait, I can opt out, it's up to you. If you're patient, I will keep looking for a solution.