Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) WHEN was the last time this device was used SUCCESSFULLY?
2) The AGE of the device?
3) WHEN this issue first began?
4) Has ANYTHING happened to the device between the time it last worked and now, such as a software or hardware update?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)