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Richard, Customer Service
Category: GPS
Satisfied Customers: 30207
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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I"m having trouble updating my nuvi with my life time maps.

Customer Question

I"m having trouble updating my nuvi with my life time maps. I running OS X Yosmite 10-10-5. I keep getting message Download Error.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: im not sure what you
JA: What troubleshooting have you tried?
Customer: none
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 1 month ago.
Category: GPS
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nuvi and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the unit and download.

Let me know the results please

Thank you