Hi Cindy , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
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I see that you requested a call from me, the Technician. I can do that if you accept the offer I wil send you now.
Thank you Cindy ;-)
Hi Cindy, thats fine I can do it like this ;-)
For this one you will need to update your Garmin's maps.
Its pretty easy if the device is working properly.
The site for that is: http://www8.garmin.com/support/download.jsp
There are other sites, but this is the most reliable.
Also if for any reason the update fails, it would be due to a bad memory IC in your Garmin, but I dont foresee that being an issue;-)
In any case, I will stick with you until this is complete.
Please rate my service kindly.
Also it is the only way I am credited for my time and expertise with you.
Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.
Then you can reach me by simply replying to this message anytime.
Thank you and have a great day Cindy!