Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Sometimes this can be the result of a software glitch on the device. Let's start our troubleshooting by trying this:
USB communication issues can prevent Garmin Windows applications from communicating with Garmin devices.
If a Garmin mass storage or MTP device is not detected by a Garmin Windows application, check to make sure that that the device recognizes the USB connection. Most devices will display an icon on the screen indicating that the device is communicating with the computer.
When a device is properly connected to a Windows computer, it will be displayed as a removable disk or portable device. To check whether Windows recognizes the connection:
*For Windows 8, press the Windows key + X and choose File Explorer
Mass storage and MTP devices are both listed under Devices and drives in Windows 10. In older version of Windows, mass storage devices will be listed under Devices with Removable Storage while MTP devices can be found under Portable Devices.
If the Garmin device does not display the connection screen or is not recognized by Windows, try the following steps:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.