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Pete, Engineer
Category: GPS
Satisfied Customers: 15470
Experience:  Over 16 years experience installing and repairing electronics.
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My BMW portable plus nevi 3490 freezes on starting. Tried

Customer Question

my BMW portable plus nevi 3490 freezes on starting. Tried allot, but it won't start up.
JA: How long has this been going on?
Customer: after i updated the device with new firmware
JA: What troubleshooting have you tried?
Customer: hanged on my mac, try to start, then press left up corner or right down corner do go to factory setting. But the device does not respond.
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, thanks
Submitted: 2 months ago.
Category: GPS
Expert:  Pete replied 2 months ago.

My name is***** will try my best to help you with your question.

If the device will not start up correctly after attempting to update the firmware, then the firmware on the device has likely gotten corrupted.

You can try updating again, however if that doesn't work then the device will need to be returned to Garmin for repair.

Expert:  Pete replied 1 month ago.

Hi, just checking in on your question, do you need any further assistance?

Customer: replied 1 month ago.
Unfortunately my device can not be updates again. And im not gonna return the device to Garmin while de reparation costs are way to expensive for A 5 year old device. Do you have other suggestions?
Expert:  Pete replied 1 month ago.

Given the age of the device, the best course of action would be to replace it.