Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I have no intention of charging you! I have in fact no power to do more than try to advise you properly as to what to do for the technical problem you are asking about. I think I have a solution, and am researching and preparing it to present to you shortly, in about another 3 minutes...
You need to hook up the Magellan device to a computer, *after* getting SmartGPS Eco on your computer. That may be done by this page and through the procedure on it:
Try that please. Tell me how it goes, please.
I had nothing to do with that, I assure you.
I advise you to contact Customer Support at JustAnswer.com through this email address:
and also to read the Help page as needed about any points of doubt:
and a sub-page of this page may have Phone # information also. I hope they can help with the issue - and I hope that my advice may prove useful, too, about Magellan updating/repairing with SmartGPS Eco.