Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
To be clear up front, any available updates are free (there is no cost for the software/map files), however this support service to counsel you on the issue is not free, this is a paid support service.
To get started, I need to know your current software version on the unit, which you can find by pressing the Option button, select Configuration, scroll down and select Diagnostics, scroll down and select Product Information.
Do you need help with this?