Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
An emergency reboot should fix the issue. Here is how.
Emergency Booting (Platinum)
You can run the emergency booting when the program did not operate well after upgrade or program errors occur.
If it doesn't let me know after a couple tries.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin