How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete, Engineer
Category: GPS
Satisfied Customers: 15479
Experience:  Over 16 years experience installing and repairing electronics.
Type Your GPS Question Here...
Pete is online now
A new question is answered every 9 seconds

I have just bought a new gps Garmin nuvi 57LM and after i

Customer Question

I have just bought a new gps Garmin nuvi 57LM and after i updated it i can't search an address it says no map data available?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Garmin nuvi 57LM and i just purchased it today about 2 hours ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was told by the girl at the shop that it would need updating so i downloaded the garmin app and did as instructed I then tried to search an address just to check it and i couldn't enter an address as it said no map data available
JA: Are you hoping to fix this yourself? What troubleshooting have you tried?
Customer: Nothing as i don't know how
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: GPS
Expert:  Pete replied 2 months ago.

Hi Vicki,

I am Pete, and I'll be happy to assist with your question.

It seems that the map files have got corrupted somehow - the only way you can fix this is by installing new maps.

Since the device is new I would recommend returning it to the shop for a replacement.


Expert:  Pete replied 2 months ago.

Hi, just checking in on your question, do you need any further assistance?