Hello & Welcome,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Make & Model Number of the device you are working with?
2) The AGE of the device?
3) What maps do you currently have installed in the device?
Hi again and thanks for that information.
You should be able to purchase the ADDITIONAL (NOT UPDATE) maps you need at one of the following web pages. I say ADDITIONAL vs. UPDATE because the "Lifetime Map" "updates" that come with the device are ONLY for the original maps that came with it.
This is for Italy and Greece --> https://buy.garmin.com/en-AU/AU/maps/on-the-road-maps/city-navigator-europe-nt-italy-and-greece/prod8429.html
This is for all of Europe --> https://buy.garmin.com/en-AU/AU/maps/on-the-road-maps/city-navigator-nt/city-navigator-europe-nt/prod6299.html
Also, I would highly recommend that you purchase the pre-programmed memory card version of the maps, as they are VERY EASY to install (just insert the memory card and TEST. As an example, I have a link to a video that shows how to install and test a Europe map card on a similar unit to the one you have.
Click Here for Video --> https://www.youtube.com/watch?v=6kg7okIwRXY
I believe there is a "find dealer" button on each of those links to the maps above, and you may want to use that to see if you can purchase these pre-programmed map cards in your local area.
Please let me know what you find or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for my time helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-(im)
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.