Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Whats the full name brand and model of the GPS device that you are using, and want to download Canadian maps onto?
Im not in a position to call you at the moment.. I could a bit later today.
However, before I accept the phone call offer which would charge you more $$$. It would help if I knew the name brand and model of your GPS, such as a Garmin Nuvi 1490..
That way, i can see if your device is compatible with the new map upgrades before we go further.
Thank you, That unit does have compatible map upgrades. One more question, you will need a mac or a pc to upgrade the maps on your Nuvi.
Which do you have, a mac, or a pc?