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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2255
Experience:  Using & Working with GPS systems for 10+ years
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Map data not available on my garmon, Just noticed, Open and

Customer Question

Map data not available on my garmon
JA: How long has this been going on?
Customer: Just noticed
JA: What troubleshooting have you tried?
Customer: Open and closing, various stuff on website
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
Submitted: 2 months ago.
Category: GPS
Expert:  Greg A. replied 2 months ago.

Hello & Welcome,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) The FULL Make & Model Number of the device you are working with?

2) The AGE of the device?

3) WHEN was the device last used SUCCESSFULLY?


Customer: replied 2 months ago.
Garmin nuvi 2597LMT 5 inch portable Bluetooth with lifetime maps and traffic
4 months old
Last used in March 2016
Expert:  Greg A. replied 2 months ago.

Thanks for that information.

OK - for HOW LONG has the device been charging before trying to use it and what power source is being used to charge it?

Customer: replied 2 months ago.
Is that $26 total for our session?
Expert:  Greg A. replied 2 months ago.

Hi again,

We exerts are "users" of the site - just like you - and we can NOT see any of your private or personal information, including any offers or payments made.

Expert:  Greg A. replied 2 months ago.

If you are seeing a "premium service" offer, please take the time to read the details before deciding what to do.

Customer: replied 2 months ago.
This is getting confusing.
I need to know where I stand in terms of cost committed to and additional cost before I proceed
Expert:  Greg A. replied 2 months ago.

OK - as mentioned before, we experts can NOT see ANY details about your account.

But YOU should have a "my account" link on your side of the system, and that should give you the details about any pending questions you have.

Please look for and check that link, and then get back to me when you are ready to continue with the GPS issue.


Customer: replied 2 months ago.
Let's just stay with the online communication
Customer: replied 2 months ago.
The Garmin is 67% full charging on my computer
Expert:  Greg A. replied 2 months ago.

Hi again,

Sorry for any delay.

OK - may I ask WHEN you see the "map data not available" message on the device?

For example, does is appear IMMEDIATELY when the device powers on OR sometime later (such as trying to find an address)?