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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8255
Experience:  Using & Working with GPS systems for 10+ years
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I can't get my Nuvi 1390 to update. I put in a 32Gb SD micro

Customer Question

I can't get my Nuvi 1390 to update. I put in a 32Gb SD micro memory card but it seems the unit doesn't recognize it .
JA: What model of Nuvi are you using? And can you guesstimate how old it is?
Customer: 1340 about 4-5 years old.
JA: What troubleshooting have you tried?
Customer: reinserting the card, turning unit of and on, replugging it into the usb port
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 6 months ago.
Category: GPS
Expert:  Greg A. replied 6 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you have with your device.

May I ask:

1) If the device itself is recognized by the computer - when it is connected via the USB cable?

2) Is the microSD card seen by the computer - when installed in the device?

3) Do you have a card reader/writer in the computer or that can be attached to the computer, and if so, is the memory card seen when inserted there?

Customer: replied 6 months ago.
The device is recognized but the card isn't
Customer: replied 6 months ago.
My computer has a card reader but I haven't tried inserting it in there yet
Expert:  Greg A. replied 6 months ago.

OK - is that when the card is installed in the Nuvi?

Also, do you have a card/reader slot in the computer OR any other way to "look at" the card with the computer?

One more thing: Is the card FULLY inserted into the device slot - so that if you press it in one more time it "ejects" a little bit, and can removed?

Thanks

Customer: replied 6 months ago.
That's when the card is in the nuvi. The computer does have a card reader. The card is fully inserted into the nuvi
Expert:  Greg A. replied 6 months ago.

OK - please put the card in the computer card reader, and look at the "Properties" of that card. I especially interested in the "format" of the card.

Thanks

Customer: replied 6 months ago.
Not at home right now. Will have to do this when I get home
Expert:  Greg A. replied 6 months ago.

OK - if you can let me know approximately WHEN you can check this, that would be great.

I only mention this because usually take a break about an hour or so from now.

Customer: replied 6 months ago.
It will be at least 2 1/2 hours from now
Expert:  Greg A. replied 6 months ago.

OK - that sounds just about right, as that is about the time I get back from my evening break.

So if you can get back here at that time and let me know what you see of the properties of the card, that would be great.

I also recommend having the device and USB cable with you - just in case we need to do something with the device too.

See you then, Greg A.

Customer: replied 6 months ago.
Ok I'm home now, but I don't have a a mini micro caRd adapter for my computer
Expert:  Greg A. replied 6 months ago.

Hi again,

Just wanted to check in and let you know I'm back.

What we will be looking for in the "Properties" of the microSD card is the "format" of the card.

I have attached an example of what you MAY see - assuming you have a Windows computer (this is windows 7 screen shot), and look at the card's "Properties" using Windows Explorer, and right-click on the device (as shown in the example.

NOTE: This is a relative small memory card (4GB), and the format of the card is shown as FAT32 (next to "File system:")

Just saw your note by the way.

Expert:  Greg A. replied 6 months ago.

Can you tell me MORE about the microSD card, such as what is on the label of the package, or TYPE of card it is (such as SDHC or something else)?

Customer: replied 6 months ago.
Lexmark 32gb micro sdhc
Customer: replied 6 months ago.
Also, it's a nuvi 1390
Expert:  Greg A. replied 6 months ago.

OK - SDHC should work fine - IF it is formatted (file system) with FAT32

- AND - if the device software is up to date

- AND - there is no "connection issues" to the memory card in the device.

So may I ask WHEN was the last time you updated the Unit Software of the device?

Customer: replied 6 months ago.
I thought I updated the software and couple days ago via Garmin express
Expert:  Greg A. replied 6 months ago.

OK - it wouldn't hurt or take much time to run GE (Garmin Express) again, and check that the software is up to date. Can you run GE now - without the memory card installed, and check for any software updates?

One other thing: Can you tell my why this card was picked now - to be installed? For example, did you try to update the maps and the program said there was not enough space for all of the maps?

Thanks

Customer: replied 6 months ago.
Gonna have to get back to this
Expert:  Greg A. replied 6 months ago.

That's fine - take your time.

I'll be here for at least another couple of hours, and back again tomorrow.

Let me know when you can continue by sending me a note back here.

Thanks, ***** *****

(im)

Expert:  Greg A. replied 5 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)