How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 12985
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
Type Your GPS Question Here...
Dustin is online now
A new question is answered every 9 seconds

Garmin fenix wont turn on when removed from charger, Its the

Customer Question

Garmin fenix wont turn on when removed from charger
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Its the 1st Garmin fenix and we got it back in 2013
JA: What troubleshooting have you tried?
Customer: I followed up with Garmin tech support and they had me update the software. Which is what I did. but I still have the same problem. The battery is 100% charged but once I remove it from the charger the screen is blank except for a line across the face of the watch
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thats it.
Submitted: 10 months ago.
Category: GPS
Expert:  Dustin replied 10 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Most likely you need to replace the battery, but we may just need to reset the device , t his video will show you how.

After you have reset the device, test and see if it can turn on without the charger.. If not, then you will need to replace the battery.

Here is a replacement guide for the fenix 2, its a great guide and the replacement procedure is almost identical for the fenix 1.

And you can get the battery here

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.