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Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 12985
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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Garmin fenix wont turn on when removed from charger, Its the

Customer Question

Garmin fenix wont turn on when removed from charger
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: Its the 1st Garmin fenix and we got it back in 2013
JA: What troubleshooting have you tried?
Customer: I followed up with Garmin tech support and they had me update the software. Which is what I did. but I still have the same problem. The battery is 100% charged but once I remove it from the charger the screen is blank except for a line across the face of the watch
JA: The GPS expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thats it.
Submitted: 10 months ago.
Category: GPS
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Most likely you need to replace the battery, but we may just need to reset the device , t his video will show you how.

https://www.youtube.com/watch?v=5q49bksuUuA

After you have reset the device, test and see if it can turn on without the charger.. If not, then you will need to replace the battery.

Here is a replacement guide for the fenix 2, its a great guide and the replacement procedure is almost identical for the fenix 1.

https://www.ifixit.com/Guide/Garmin+Fenix+2+Battery+Replacement/60943

And you can get the battery here

http://www.ebay.com/itm/like/152046821857?lpid=82&chn=ps&ul_noapp=true

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.