Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Whats the name brand and model of your Garmin? Such as Nuvi 50 or Nuvi 2699 ?
Before I send you the offer for a phone call, which will increase the cost of support.. I need to ask you a few questions to ensure I can help you.
Do you have a mac or a PC ? Also, how long ago did you purchase this garmin, your best estimate?
Again, I refused the phone call offer as I am attempting to help you at the lowest cost possible.
So lets try some manual repairs first. Please watch this video and try to reset your Garmin device as shown in this video.
If it resets, this should fix the issue.
If you cant get it to reset, or if the reset completes but the GPS still wont work.. Let me know!
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
M y apologies for the delay.. Ive just seen your message.
If you co uld find the model of your GPS, such as a garmin nuvi 1490 or garmin nuvi 55 , etc, etc..
Then I could help you try and force a firmware update, which should cure the problem.
Also, do you know if your GPS is ov er or under 1 year old?
Since I cant help you, here is the refund link http://ww2.justanswer.com/help/how-can-i-request-refund-0
If you do purchase a new nuvi, I suggest one that has the LM or LMt option, so you get free lifetime map upgrades, such as this one.