As stated, the remote support was optional, not mandatory.
Lets try to proceed with written support.. It takes a bit more time and patience, but its workable.
Lets completely remove garmin express. To do so, download the free trial of this program
Once you have installed the revo uninstaller program.. Run the program. Use it to remove garmin express. When the normal uninstall process has completed, click advanced on the revo uninstaller window.. Then, click scan. It will find leftover files. Select all and delete all. if it finds more files, select them all and delete them all.
Then, restart your computer .. And then download and install garmin express again
Once installed,open and run garmin express and then click add device. Then, connect your nuvi to the computer and turn it on.
Can garmin express find your device now?
Senior Technician and Network Switching Systems Operator / Maintainer.