Hello & Welcome,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Number of the device you are working with?
2) The AGE of the device?
3) WHEN this issue first began?
It appears you may be having trouble responding HERE - on this question thread - as there have been two other NEW questions opened (and closed) for this topic.
Please try to send your responses using the text box on this page, and the REPLY TO EXPERT button.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)