We will attempt to reset the device to rule out firmware as the issue
Are you able to complete these steps?
Ok, I was just ensuring you did the procedure correctly.
It is the internal memory that has faulted, this now confirms it
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
ok... not sure what you would like me to say? Your upset with me because I told you what the issue is?
What is actually the issue here? that I was thorough and wanted to confirm everything was done correctly first?
If this is your complaint you can send it in to***@******.*** though I would have to say it's a pretty unfair complaint
If you look at what your asking, you are actually asking me to make something up.... as I can only give you the correct answer and your complaining I did.
Sorry but I am not really sure how to respond to this, but you now have the issue confirmed, and I feel no benefit in discussing that your dissapointed I did not give a different answer when there is none available.
Thanks and all the best.