Hello & Welcome to Just Answer,
Sorry to hear of any issue you may have with your device.
Please take a look at the following video, which shows how to do a HARD RESET of the device - and then give that reset a try.
Click Here --> https://www.youtube.com/watch?v=-8vWGDOrn_Q
Please let me know your results or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for my time helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im).