Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I can help you fix this issue, but we may have to remove some files from the zumo directly, as well as from your computer. ( in order to clear out the failed update )
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.
My apologies, Its past 9pm local time.. With the amount of time thats passed in between response and reply weve reached the end of my shift.
I can opt out and let someone else try to work with you tonight. When someone picks this question up you will receive a reply via email.